Help & troubleshooting
Everything you need to get Tagdawn waking you up reliably. Still stuck? Email us, and a real person answers.
Most common fixes
Start with the moment that failed.
- The tag won't scan
- Hold the top of your iPhone flat against the tag for a second. Make sure the tag isn’t on metal, which blocks NFC. If a tag is faulty, re-pair a fresh one in Settings → Tags.
- The alarm didn't ring
- Confirm the alarm is armed and that you granted Tagdawn the alarm permission on first launch. Tagdawn uses AlarmKit, so it rings through Silent and Focus, but it still needs that one-time permission.
- My phone has weak NFC
- Turn on QR fallback for the alarm. A printable QR code substitutes for the tag scan, so you can still dismiss reliably.
- I want to stop the re-arming
- Finish the ritual: scan your tag (or the QR fallback). Silencing only pauses it for a few minutes by design. That’s the point.
- I need to change an armed alarm but Face ID is blocking me
- That’s the lock protecting you from half-asleep edits. Authenticate with Face ID to edit or delete an armed alarm.
Still stuck?
Contact
Still stuck, or have a question we didn’t cover? Email hello@tagdawn.app and a real person reads every message and answers.
Looking for the quick answers first? They live in the FAQ.